Technical Services
PTS Technical has a dedicated team of professional service engineers backed up by a strong contract administration and aftersales technical support.
We offer a range of diverse service contracts to give you full peace of mind, ensuring delivery of your time critical products.
Technical Cover
Comprehensive Cover
A full maintenance contract that covers all parts, PM service visits (usually 4 or 2 depending on model) and breakdown calls.
Comprehensive Plus Cover
All the features of the standard Comprehensive contract but with a 4 hour esponse (subject to acceptance).
Flexible Cover
Our latest offering which puts the customer in charge. A flexible contract that allows the user to decide the number of visits. All the benefits of a Comprehensive contract but with an additional number of planned maintenance visits.
Disaster Recovery
In addition to our range of machine maintenance agreements we offer a disaster recovery service. In case of a time critical failure or disaster at a client’s premises, we provide an emergency output from our bureau service.
International Partners
We operate in over thirty different countries using our worldwide dealer network to deliver outstanding support and service.
All our dealers are supported with technical support from the UK to ensure that any problems are resolved quickly and efficiently.
We have regular updates through our dealer network ensuring that the latest technology is always delivered to you the customer.
All our dealers have received training on the products that they sell.
We are always looking to expand this network so if you wish to enquire about becoming an authorised reseller then please contact David Grimshaw – dave.grimshaw@pts.ink
